Question 1

What types of repairs, restoration, and installation services do you provide?

Accepted Answer

We provide comprehensive collision repair solutions designed to restore your vehicle’s safety, appearance, and performance. Our services include everything from cosmetic touch-ups and structural repairs to bumper restoration, precision paintwork, and paintless dent removal. We also offer windshield replacement, rim refinishing, frame straightening, and wheel alignment to ensure your car drives as good as it looks.

Need more? We’ve got you covered with towing assistance, mobile electronics installation, and advanced vehicle telematics support—all delivered with expert craftsmanship and care.

Question 2

Will the new paint match the rest of my vehicle?

Accepted Answer

Our technicians use advanced paint application tools and computerized mixing systems to help achieve a high-quality finish. Each member of our paint team is trained in industry-leading color matching technology, allowing us to deliver durable paint results with a match to your vehicle’s original factory finish. This final step in the restoration process is designed to bring a seamless, professional look to your repair

Question 3

As a customer, does the insurance company cover the deductible or do I?

Accepted Answer

The deductible is the portion of the repair cost you agreed to cover when you purchased your insurance policy. It represents your share of the financial responsibility before your insurance kicks in. In most cases, the deductible is due in full when your vehicle is ready for pickup.

At Route 22 Auto Mall Collision, we know the claims process can feel overwhelming. Our team is here to guide you through each step, and make sure everything is handled smoothly—so you can focus on getting back on the road.

Question 4

Who determines fault, and how does it affect my deductible?

Accepted Answer

Fault is determined by your insurance company when you file a claim, typically based on the accident report submitted to the police. The amount of deductible you’re responsible for depends on your individual policy.

If you carry standard collision coverage, you’ll need to pay your deductible regardless of who was at fault. If you carry broad collision coverage and you were not at fault, your insurance company may pursue reimbursement from the other party’s insurer. If successful, they may refund your deductible, but this process can take several months, sometimes up to a year.

Please note: Route 22 Auto Mall Collision is not involved in determining fault or handling deductible reimbursements. We’re here to support the repair process and coordinate with your insurer as needed.

Question 5

Will you handle the insurance companies' side of things?

Accepted Answer

Absolutely—we’ll coordinate with your insurance company to handle the paperwork and keep your repair process smooth, stress-free, and fully documented.

Question 6

What are betterment charges, and why might they apply to my repair?

Accepted Answer

Betterment charges are costs your insurance company may apply when replacement parts or repairs are expected to improve your vehicle beyond its pre-accident condition. For example, if a brand-new part replaces an older, worn-out component, your insurer may consider that an upgrade and assign a portion of the cost to you.

These charges are determined by your insurance provider, not the repair shop, and are typically based on factors like age, mileage, and wear. If betterment applies to your claim, our team will walk you through the estimate and help coordinate with your insurer to ensure everything is clearly explained.

Question 7

What is the estimated turnaround time for repairs?

Accepted Answer

Repair timelines vary based on the severity of the damage, the type of work required, and the availability of parts. But don’t worry—we’ll keep you updated every step of the way while your vehicle is in our care.

Question 8

Will I get a clear estimate before repairs begin?

Accepted Answer

Absolutely. Every customer receives a detailed repair estimate before any work begins. The final cost depends on several factors, including the extent of the damage, the type of repairs needed, parts availability, and labor time.

We’re committed to transparent pricing and will keep you informed throughout the process. In some cases, labor costs may be adjusted if the actual time required is less than originally estimated—because fairness matters here.

Question 9

Do you use OEM parts or aftermarket parts?

Accepted Answer

We use both OEM (Original Equipment Manufacturer) and high-quality aftermarket parts, depending on your vehicle’s needs, insurance coverage, and personal preference. OEM parts are identical to the components your car was originally built with and offer guaranteed fit and finish. Aftermarket parts, when selected carefully, can provide reliable performance and cost savings.

No parts will be ordered or installed until you’ve reviewed and approved the estimate and part selection. We believe in transparency and giving you full control over your repair decisions. Our team will walk you through the options and help you choose what’s best for your vehicle—always prioritizing safety, quality, and long-term value.

Question 10

Is there a warranty included with your repair services?

Accepted Answer

Yes, we proudly back our workmanship with a lifetime warranty on paint for as long as you own your vehicle. All parts are covered under their respective manufacturer warranties. If anything doesn’t feel right after your repair, just bring your vehicle back—we’ll take care of it, no questions asked.

Question 11

Can I request additional service work while my vehicle is in the body shop?

Accepted Answer

Absolutely! If there’s anything else you’d like us to take care of while your vehicle is here, whether it’s a small repair, cosmetic touch-up, or routine service, just let us know. We’ll do our best to coordinate everything and make the most of your time in the shop.

Question 12

How will I know when my vehicle is ready for pickup?

Accepted Answer

You’ll receive a phone call from our team as soon as your vehicle is ready. If you have any questions or would like an update during the repair process, feel free to reach out, we’re always happy to help.

Phone: (908) 810-1100
Email: service@route22autocollision.com (service@route22autocollision.com)

We’re here to make the process smooth and keep you informed every step of the way.

Question 13

Are you certified to work on all vehicle types?

Accepted Answer

Yes. Our lead technician is I-CAR Gold Class Collision certified—the highest level of training in the auto body repair industry. This elite certification means we’re qualified to perform repairs on all makes and models of vehicles, from domestic to luxury imports. With years of hands-on experience and advanced training across multiple disciplines—including paint matching, detailing, structural restoration, and mechanical work—our technician delivers precision repairs that meet manufacturer standards.

We don’t just fix cars—we restore confidence, one repair at a time.

Question 14

How should I care for my vehicle after a fresh paint job?

Accepted Answer

Recommended Care: First 30 Days

• Hand wash only using cool water, a mild car wash solution, and a soft cloth or sponge
 • Use clean, fresh water and wash in the shade to avoid heat damage
 • Avoid commercial car washes, automatic brushes and harsh chemicals can damage the finish
 • Refrain from dry wiping, which may scratch the surface
 • Stay off gravel roads to prevent chips in the fresh paint
 • Avoid parking under trees or utility lines where bird droppings or sap may fall
 • Be cautious not to spill gasoline, oil, antifreeze, or windshield solvent on the painted surface
 • Do not scrape ice or snow, scrapers can damage uncured pain.

Recommended Care: First 90 Days

• Avoid waxing or polishing the vehicle during this period
 • This allows the paint to fully cure and harden without interference.

If you have any questions about post-repair care or need support during the first few weeks, feel free to reach out to us at service@route22autocollision.com (service@route22autocollision.com)Our team is here to guide you through the process and ensure your vehicle continues to look its best long after it leaves our shop.

Question 15

Which types of payment do you accept?

Accepted Answer

At present, we accept Visa, Mastercard, debit cards, and cash.

As we continue to assess the needs of our business and our customers, accepted payment methods may change. We recommend checking our website for the most up-to-date information or calling Route 22 Auto Mall Collision directly at (908) 810-1100 to confirm accepted forms of payment before your visit.

Tel: (908) 810-1100

Email: service@route22autocollision.com

faq

Consumer Right in Auto Repair -New Jersey

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RESOURCES

NJ Auto Consumer Bill of Rights

Route 22 Auto Mall Repair Agreement